COMMERCIAL TECHNICAL SUPPORT
Onsite Troubleshooting and Support
Brass Tacks IT specialists are available for onsite troubleshooting and support. This is necessary when devices are offline. It is also needed when multiple devices are involved or when hardware installation is necessary.
Monitoring and Reporting
As a managed services provider, we monitor hardware and operating systems 24/7. Early warning is crucial, and many problems can be fixed remotely without unnecessary interruption. We offer email reports to show you everything we have seen and solved in your network, workstations and servers.
Custom Data Systems
Brass Tacks can create custom data solutions tailor fit to your business. We can also migrate Access databases to the cloud.
Hardware Installations and Maintenance
Proper installation and maintenance are essential for providing reliable networks. We have experience in network design and can handle the installation of new computers, printers and peripherals.
Brass Tacks can help you to keep your network safe. From firewall configuration to common sense policy suggestions, we have answers to your security questions.
Remote Troubleshooting and Support
When you have a problem, we can access your device over the internet and troubleshoot and solve the issue. Our connections are safe and encrypted.
Brass Tacks can configure and manage a number of backup solutions. We can help you choose what is best for your business, including a plan for recovery if disaster strikes. We will find the proper solution, make sure it is working and monitor it so you can have peace of mind.
Instant, real time inventory is available with our monitoring service. Workstations, servers, software and licensing inventory can be emailed to you upon request.
Network Setup and Maintenance
Brass Tacks has experience designing ethernet and wireless networks in a wide variety of situations. From historic buildings to mountain campgrounds, we are happy to help you set up and maintain a reliable and secure network.